Frequently Asked questions
1. How do I retrieve my Staff Portal password?
• On the login page of the portal, click on “Forgot Password”.
• Enter you Portal ID number or your email address registered on the Portal
• The page refreshes with a message “Success! Your login details have been sent to the email address: e.g. “youremail@loveworld360.com”
• Check your email for your login details and new password
2. How do I retrieve my Staff Portal ID?
• Your Portal ID is the set of numbers displayed below the barcode of your Staff ID card.
• Use the “Forgot Password” feature on the login page of the Portal.
• Type in your email address registered on the Portal.
• Your Portal ID will be sent along with your new password to the email address.
3. It is my first time of visiting the Staff Portal, how do I log in?
• The Portal's URL is www.blwstaffportal.org
• On the login page, input your unique Portal ID and password.
• A page will pop up, prompting you to fill in your profile details.
• Fill in accurately every compulsory field.
• Click on Save.
• Your Portal page is now active.
4. “Pending MSNC” displayed after I logged in; what should I do?
• If after logging in, you see pending MSNC, please bring it to the attention of your HR/Admin Manager.
• Alternatively, send a mail to staffportal@blwinc.org to make a formal complaint.
5. My account has been disabled; how do I gain access into the Staff Portal?
• If your account has been disabled on the Staff Portal, please bring it to the attention of your HR/Admin Manager.
• Alternatively, send a mail to staffportal@blwinc.org to make a formal complaint.
6. How do I update my marital status on the Staff Portal?
• Log on to the Portal
• Click on “My Profile”
• Scroll to “Edit Profile” and Click
• On profile page, scroll down to “Marital Status”
• Click on drop down arrow, select the appropriate option.
• Scroll down and click on save.
• Click on “My Profile”
8. I have the wrong rank on the portal, how can it be edited?
• The rank feature is not editable by staff.
• Click on "Feedback" and type in the issue with the correct spelling of your name and Submit.
• Your HR/Admin and any other relevant office will be contacted.
• You will be notified via your mailbox if a change is effected or if the rank on your profile is actually correct.
9. What is the procedure for change of name for staff in the department?
The procedure for change of name as a result of marriage is:
i. The staff should send a mail to theohoa@blwinc.org notifying the Office of the Head of Administration of the change of name.
ii. The staff should also attach a scanned copy of the marriage certificate authenticated under the Marriage Act.
iii. The Staff should attach a scanned copy of the page containing the Change of Name published in a widely read National Newspaper.
The procedure for change of name as a result of marriage is:
i. The staff should send a mail to theohoa@blwinc.org notifying the Office of the Head of Administration of the change of name.
ii. The Staff should also attach a scanned copy of an Affidavit sworn at a High Court on the Change of Name for sighting.
iii. The Staff should attach a scanned copy of the page containing the Change of Name published in a widely read National Newspaper.